1. I FORGOT MY LOGIN ID AND PASSWORD. HOW CAN I GET THEM?
You can make a request on the Lim & Tan website, at the top right hand corner.
For Log in ID, click on "Forgot your Login ID/Password".
For Electronic Password, click on "Request For Electronic Password".
2. I HAVEN'T TRADED FOR A LONG TIME. WHEN I PLACE AN ORDER, WHY DO I GET AN ERROR MESSAGE?
Your account is likely to be dormant and has to be re-activated. Please contact Lyndell.
3. I AM A NEWBIE / I'VE FORGOTTEN HOW TO TRADE. WHERE CAN I GET STARTED?
Please go to these user guides and trading tutorials:
- Tutorial 1: How does the stock market work / STI Component Stocks / REITs
- Tutorial 2: Fees & Charges / Lot Sizes / Payment Modes
- Tutorial 3: Placing orders / Your CDP account / Trading with CPF funds
4. WHAT ARE THE FEES PAYABLE?
Please refer to Tutorial 2: Fees & Charges for basic cash trading account for SG Market.
For other markets (US/HK/SH-HK) or types of account (eg. CFD/CCT), please refer to Lim & Tan website FAQ > Brokerage Charges.
5. I GOT AN ERROR MESSAGE ABOUT EXCEEDING MY DAILY EXCHANGE BUY LIMIT. HOW CAN I GET MORE LIMITS?
Limits work on an outstanding basis. Once payment for outstanding positions are received, the system will restore your limits.
For temporary or more discussions on limits, please contact Lyndell.
6. I PREVIOUSLY BOUGHT SOME SHARES ELSEWHERE. CAN I SELL THROUGH LIM & TAN?
Yes, you may do so as long as the shares are recorded in the free balance in your CDP Account.
Please refer to your CDP Account for the exact quantity of shares that you hold. The CDP Account is where your shares are held. Lim & Tan trading account will be the avenue where you buy and sell your shares.
7. I WISH TO TRADE WITH MY CPF/SRS FUNDS. HOW DO I GO ABOUT DOING SO?
You will first need to have a CPF Investment Account / SRS Account, which you can open at any of the local banks: DBS/OCBC/UOB. Do check their websites to see if it can be done online.
Once you have the CPF Investment Account / SRS Account, please furnish Lyndell with the account number and bank name for linkage, at least one day before you do your trade.
Placing a CPF/SRS is similar to placing a cash trade. Under mode of payment, remember to select "CPF" or "SRS". Failing to select them when selling can have consequences so be mindful of this!
CPF/SRS trading have some restrictions. Do run through Lim & Tan website > FAQ > SGX Markets > CPF/SRS Trading before you start trading with CPF/SRS funds.
Lastly, there are bank charges for trading shares with CPF/SRS funds. Please refer to this CPF writeup on Charges Typically Incurred For Various Investment Products.
8. I WANT TO TRADE US / HK / SH-HK MARKETS. WHAT DO I NEED TO DO?
If you already have a cash trading account, you can arrange for your US or HK or SH-HK Markets on the online trading platfom.
Follow the steps here for both US and HK Markets.
The SH market can be accessed on the HK Market via Shanghai-Hongkong Connect.
9. I NEED HELP WITH THE ONLINE TRADING PLATFORM / IPHONE / IPAD / ANDRIOD APPS. DO YOU HAVE ANY USER GUIDES?
Access the user guides here.
Start off with learning the handphone app as it is very user-friendly and can be accessed anytime anywhere.
It is recommended that you place your orders online (ie. via the online trading platform / iPhone / iPad / Andriod apps). It is easy and convenient, and earns you reward points for every buy and sell contract. A great feature of trading online is placing long dated orders, which you helps you stay objective when buying.
If you are placing an order but unsure, please contact Lyndell to check it through.
10. CAN LYNDELL PLACE ORDERS FOR ME?
Yes, Lyndell can place the orders for you too. If you place an advisory trade, it will be charged as online rate but without the reward points. Contact Lyndell via WhatsApp/SMS/Call.
General details you need to provide:
- Your Name / Trading Account Number
- Action (Buy / Sell)
- Stock Name / Code
- Quantity (No. of shares)
- Price
- Mode of payment (Cash / CPF / SRS)
- Validity (Queue for today / till end of week / up to 30 days / GTD / GTM)
SG Market
HK Market
US Market
11. AFTER BUYING SHARES, HOW DO I MAKE PAYMENT?
Payment for your contracts can be made via the following methods:
- Electronic Payment for Shares (EPS)
- GIRO (Automatic Deduction)
- Internet Banking (Bill Payment)
- PAYNOW
- Cheque
- Cash
These two methods have to be pre-arranged.
If you forgot which bank account you have linked up, please contact Lyndell.
If you wish to change your existing bank account, please contact Lyndell.
If you wish to link up EPS, fill up this form and post to Lim & Tan. Please drop Lyndell a tinker.
If you wish to link up Giro, read through these FAQs, fill up this form (sign with the signature you used for the bank) and post to Lim & Tan. Please drop Lyndell a tinker.
More details can be found on Tutorial 2: Payment Modes and Lim & Tan website FAQ > Markets > SGX FAQ / US FAQ / HK FAQ.
12. WHERE CAN I RETRIEVE MY E-STATEMENTS?
Please click here for E-Statements and E-Contracts user guide.
You may also want to read Lim Tan E-Statements - Why I No Longer Receive Hard Capies
13. CAN YOU WATCH MY STOCK FOR ME? CAN YOU BUY FOR ME / ALERT ME WHEN THE STOCK IS LOW OR DROPPED 2 BIDS OR WHEN IT HITS $X?
There are about 700+ securities listed on the SGX. NYSE, NASDAQ, HK and ShangHai markets are many times bigger than SGX itself. Prices are highly volatile these days, eg. DBS may drop to your target price, transact 200 shares momentarily and bounce back; the Fed adjusts interest rates; Oil prices had a big drop due to latest news; A company may have just found a vaccine etc.
It is first quite impossible to watch a stock for you all the time, furthermore to determine if a price is at its low or lowest. Cheap may get cheaper. Realistically, one may almost never buy at the lowest or sell at the highest.
Instead of wiping out all your moolah on 1 or 2 stocks, and then checking every other hour to see if the price has moved up 😨, consider using a Dollar-Cost Averaging Method for price entries.
Make full use of Lim & Tan's Internet Share Trading Platform/iPhone/iPad/Android Apps. You may strategize by queuing at lower prices and use our Long Dated Orders Feature, which helps you to stay objective rather than chasing prices. If you are placing an order but unsure, get Lyndell to check it through.
The Stock Alert Feature and Mobile App Push Notifications can also be very useful in alerting you about your preferred stocks prices.
Try exploring the Support / Resistance Lines Feature on our Live Charts as a guide for price entry/exit. This feature can go well with a staggering strategy mentioned in this article.
Also, stay updated on the stock market by receiving the LTS Daily Research Report on your mobile.
14. CAN YOU DECIDE FOR ME? I WON'T BLAME YOU.
Lyndell can't decide for you but will be able to point you towards fundamentally strong stocks (blue chips and Reits), stocks that pay dividends and generally have good track records.
If you are new to the SG market, start off with blue chips and Reits. After so many years as a broker, blue chips and Reits are still the recommended ones. Pick just a few stocks, you needn't watch too many. You could even start off with just one stock, say for example, a bank. By looking at it consistently for awhile, you will soon get an idea that prices move up and down everyday.
Blue Chips & REITs are very popular on the Singapore market hence there are many blogs around which write about setting up a dividend portfolio.
Approach buying shares as building your own stock portfolio (ie. being your own fund manager). Do refer to Qn 16 for some good resources. Do give a read on Tutorial 1: How Does The Stock Market Work / STI Component Stocks / REITs on where to get started.
Alternatively, you can also get started with buying the STI ETF, which is an Exchange-Traded-Fund that tracks the Straits Times Index. This counter can be found on our platform/apps under the name "STI ETF" or code ES3.
15. MY RELATIVE / FRIEND WANTS TO OPEN A TRADING ACCOUNT. HOW TO?
Our Account Opening Process has now gone online - making it more convenient for you to open your Lim & Tan trading account without having to come down to our office.
Please refer to Online Account Application Process.
If you'd like to open a Joint Account / Corporate Account / Estate Account / Contracts For Difference (CFD) (for shorting) / Cash Collateralised Trading (deposit-based), please contact Lyndell.
16. CAN YOU RECOMMEND ANY GOOD WEBSITES FOR STOCK RESEARCH INFO?
SGinvestors.io Website
Check out research.sginvestors.io for Analyst reports and target prices.
SGX Website
Use the free Stock Screener on SGX website > Prices & Screeners > Stock Screener.
Other websites:
Also, Lyndell emails Daily Research Reports & Analysts Reports from various broking houses after market hours. If you wish to be on the mailing list, drop Lyndell a message with your email address.
17. WHERE CAN I FIND DIVIDEND INFO OF A STOCK?
Please refer to this article: Where To Check Dividends Of A Stock?
18. ANYTHING ELSE I SHOULD KNOW?
The stock market is made up of many market players: retailers, institutions and market makers. In other words, small fish, big fish, whales are all aplenty. Alot of people are making alot of decisions at the same time. They may have the same / different view as you.
Whichever strategy you are using, stock guru you are following, remember to stay nimble and take one step at a time. Stay calm and avoid FOMO, which can be an investor's worst enemy.
The stock market is also no respector of persons, it doesn't care about your educational level, profession, age, gender or whether you are a newbie or oldbie. What matters mostly is your entry and exit price.
May The Force Be With You 😇
Got Questions? Contact Lyndell via WhatsApp / SMS/ Email / Call.
